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I, Trustpoint Virtual Services ("I", "me", "my"), am committed to protecting your privacy. This Privacy Policy explains how I collect, use, and protect your personal data when you visit trustpointvirtualservices.co.uk (the "Site") or use my services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how I handle your data, please contact me using the details at the bottom of this page.
Trustpoint Virtual Services is a virtual assistant and business admin support service based in Lancashire, UK.
Data Controller: Trustpoint Virtual Services
Contact email: Kathryn@trustpointvirtualservicesltd.co.uk Phone: 07947 687761
Website: trustpointvirtualservices.co.uk
I am registered with the Information Commissioner's Office (ICO), registration number: ZC159456.
I only collect data that is necessary for the purposes described below.
When you submit an enquiry through my contact form, I collect:
Name
Email address
Phone number (if provided)
Any details you include in your message
If you subscribe to my mailing list, I collect:
Name (if provided)
Email address
I use Google Analytics (or a similar analytics tool) to understand how visitors use my Site. This may collect:
IP address (anonymised where possible)
Browser and device type
Pages visited and time spent on the Site
Referring website/search terms
This data is aggregated and does not directly identify you.
I use your personal data to:
Respond to enquiries and provide requested information
Deliver and manage the services you book or purchase
Send newsletters or marketing updates, where you have opted in
Improve my Site and services based on analytics insights
Meet my legal, accounting, and regulatory obligations
I will never sell your personal data to third parties.
I process your data under the following lawful bases:
Consent — for newsletter sign-ups and non-essential cookies/analytics
Contract — to provide services you have booked or purchased
Legitimate interests — to respond to enquiries and improve my Site
Legal obligation — where I must keep records for tax, accounting, or regulatory purposes
You may withdraw consent at any time (see Section 8: Your Rights).
My Site may use cookies to:
Enable core site functionality
Measure site usage via analytics tools (e.g. Google Analytics)
Non-essential cookies (such as analytics cookies) are only set with your consent, given via my cookie banner when you first visit the Site. You can accept, reject, or manage your cookie preferences at any time through that banner, or through your browser settings.
I may share your data with trusted third-party service providers who help me operate my business, including:
Email/newsletter platform (e.g. Mailchimp or similar)
Website hosting and analytics providers (e.g. Google Analytics)
These providers only process your data on my instructions and are contractually required to keep it secure. I do not share your data with third parties for their own marketing purposes.
I may also disclose your data where required by law, such as to comply with a legal obligation or protect my legal rights.
I keep personal data only for as long as necessary to fulfil the purposes outlined in this policy:
Enquiry form submissions: retained for up to 12 months, or longer if an ongoing client relationship develops
Newsletter sign-ups: retained until you unsubscribe
Analytics data: retained according to the default settings of my analytics provider (typically up to 14 months)
Under UK GDPR, you have the right to:
Access the personal data I hold about you
Correct inaccurate or incomplete data
Erase your data ("right to be forgotten"), where applicable
Restrict or object to certain processing
Data portability — receive your data in a portable format
Withdraw consent at any time (e.g. unsubscribe from my newsletter)
To exercise any of these rights, contact me at:Kathryn@trustpointvirtualservicesltd.co.uk. I will respond within one month, as required by law.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe I have not handled your data properly: 🔗 ico.org.uk/make-a-complaint
I take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure hosting, HTTPS encryption on my Site, and limiting access to personal data to those who need it.
I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Trustpoint Virtual Services
Email: Kathryn@trustpointvirtualservicesltd.co.uk
Phone: 07947 687761
Website: trustpointvirtualservices.co.uk